Survey Methodology & Market Context
The objective of the State of Business Travel 2026 survey is to examine how organizations currently manage business travel, and to identify patterns across policy enforcement, technology adoption, spend visibility, and traveler experience as enterprises navigate evolving operational demands.
The Operational Reality of Corporate Travel
2.1 How Organizations are Booking Business Travel in 2026
What We Asked
How are business trips primarily booked within your organization?
What We Found
Most organizations are not fully self-booking or fully manual-they sit somewhere in between. Travel is typically coordinated through agents, TMCs, or internal teams, with employees sometimes initiating bookings themselves. Fully automated, policy-led self-booking remains limited, indicating that companies still rely on human support to manage complexity and ensure control.